Startup issue HP Pavilion x360 14-dh1179tu

[VJalchemist]

Hello Community / HP Person - I need an urgent help; am working on a client's assignment and laptop has stopped working.

• I reached out to my laptop's Power button to turn it on. Realised that the light was already ON while the laptop screen (top cover) was down.
• Opened the top cover but the laptop did not turn on automatically.
• Pressed the power button for a few seconds. Light went off.
• Pressed Power button to switch ON my laptop. A 'red' colour screen with HP logo appeared. No button/ function was working so I switched it off. I tried switching off & restarting the machine multiple times. One time I got a screen with multiple colours/ boxes. One other time I got the 'Windows 11' notification (to install/ ignore it); I clicked on 'Keep Windows 10' but it took me back to the errors (e.g., dis-coloured screen) I was getting earlier.
• Don't remember making any software or driver changes recently
• Machine runs on wireless (Wi-fi)

Thanks,

Vineet

[Personal Information Removed]

[Nal_NR]

Hi @VJalchemist

 Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[VJalchemist]

Dear Elohi_NR: Thanks so much for your prompt revert. I have seen, and replied to, HP's message sent to me privately.

But, for a ready information/ benefit of everyone here, could you please give me some answer here also i.e., If the Warranty of a product has expired, is a FREE Online support still available? Or, do we have to pay for the support Online or by going to the Service Center?

Regards,

Vineet

[Nal_NR]

Hi @VJalchemist,

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!