• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-15-2021 08:02 PM

HP Recommended
Product: HP Pro Book 650 G5
Operating System: Microsoft Windows 10 (64-bit)

I was told that this isn't a BIOS issue, I turn on my Pro Book 650 G5 and it goes to the Startup Menu and then to a white screen. There is a box to input the password and underneath that says KEYBOARD LAYOUT. To the right, it has a drop down menu with different languages followed by numbers that start off with "0"s. Does anyone know what I can do? I have my password to get into Windows, but that doesn't work when entered. 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.