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Smetah
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Message 1 of 9
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Startup pc

HP Recommended
Pavillon 17
Microsoft Windows 8.1 (64-bit)

Hello my pc no longer recgnizes my password At startup  message. SMART HARD DISK ERROR. Test performed with System Diagnostics. Système Extensive test for Hard Drive résult: succès.  ID Échec : NA  Description : NA .  N.B :Free disk space 846 Go on 946 Go. Trying To unplung the AC adapter. Then press the power button to emty the batterie. Then connection without battery started is displayed preparing for automatic repair. But stay blocked.

I do not know how to get out. I have files To recover without  backup. THANK YOU who can help me.

8 REPLIES 8
WAWood
Level 16
Level 16
34,852 24,531 3,149 7,864
Message 2 of 9
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@Smetah 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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Smetah
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Bonjour,

Merci pour votre réponse, j'ai déjà effectué cette opération durée 2 h, le test complet du disque dur s'est effectué avec succès sans déceler d'anomalies.

Problème non résolu, cordialement. 

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Smetah
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Je pense que c'est un disque dur, mon portable est de 2013. Merci 

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MarcusC
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Message 5 of 9
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Hey @Smetah 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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Smetah
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Sorry for my french. 

Best regards. 

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Smetah
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Message 7 of 9
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Bonjour

Merci pour votre réponse.

J'ai effectué un test SMART DISK ERROR avec un système de diagnostic EXTENSIF pour le DISQUE DUR. Réponse  SUCCÈS. Puis écran affiche Correction Automatique, and Tentatives de Corrections. Je l'ai laissé fonctionner pendant 18 heures.Sans  aucun résultat.

 

Je ne sais pas quoi faire.

Meilleures salutations 

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Smetah
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I have tested the HDD RESULTS SUCCÈS. Thank you for give me reinstall windows 8.1 with option for my files images without backup. 

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WAWood
Level 16
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@Smetah 

Sorry, but I don't understand clearly what you are asking.  To restore a working OS to the PC, you would have to see if you can make or purchase HP Recovery Media -- but this will restore none of your personal data or applications.

 

If you are saying the drive passes the diagnostics tests, then your best bet would be to do as mentioned above to reinstall Windows 8x to the drive.



I am a volunteer and I do not work for, nor represent, HP
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