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‎12-02-2025 11:28 AM - last edited on ‎12-18-2025 02:42 PM by Moderator

HP Recommended

I am using Windows 11 HP laptop, I am trying to start my laptop but an error keeps showing up which says my laptop ran into a problem and needs to restart.

 

Edit: 

Hi

 

Yes I was able to sort the problem, my hp laptop is good now.

 

Thank you for the support

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2025 09:19 AM

HP Recommended

Hi @Sam1305,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this.

 

To better understand the issue, could you please provide a few more details?

 

Does the error appear immediately when you power on, or only after Windows starts loading?

Do you see a specific stop code on the blue screen?

Did this start after a recent update, driver installation, or hardware change?

 

Here are a few troubleshooting steps you can try:

  •  Power cycle: Hold down the power button until the laptop shuts off, unplug it, wait 30–60 seconds, then restart.
  •  Boot into Safe Mode: Restart and press F11 (HP Recovery) or hold Shift + F8 during startup. From recovery options, choose Advanced Options > Startup Settings > Safe Mode. If it boots, you can uninstall recent updates or drivers.
  •  Startup Repair: In recovery options, select Troubleshoot > Advanced Options > Startup Repair. Windows will attempt to fix boot issues automatically.
  •  System Restore: If available, roll back to a restore point before the problem began.
  •  Update drivers/BIOS: Once you can boot, run HP Support Assistant or Windows Update to ensure all drivers and BIOS are current.

This type of error is often software-related, but hardware conflicts can also trigger it.

 

I hope this helps 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

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1 REPLY 1

‎12-05-2025 09:19 AM

HP Recommended

Hi @Sam1305,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this.

 

To better understand the issue, could you please provide a few more details?

 

Does the error appear immediately when you power on, or only after Windows starts loading?

Do you see a specific stop code on the blue screen?

Did this start after a recent update, driver installation, or hardware change?

 

Here are a few troubleshooting steps you can try:

  •  Power cycle: Hold down the power button until the laptop shuts off, unplug it, wait 30–60 seconds, then restart.
  •  Boot into Safe Mode: Restart and press F11 (HP Recovery) or hold Shift + F8 during startup. From recovery options, choose Advanced Options > Startup Settings > Safe Mode. If it boots, you can uninstall recent updates or drivers.
  •  Startup Repair: In recovery options, select Troubleshoot > Advanced Options > Startup Repair. Windows will attempt to fix boot issues automatically.
  •  System Restore: If available, roll back to a restore point before the problem began.
  •  Update drivers/BIOS: Once you can boot, run HP Support Assistant or Windows Update to ensure all drivers and BIOS are current.

This type of error is often software-related, but hardware conflicts can also trigger it.

 

I hope this helps 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

Reply
Was this reply helpful? Yes No
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