• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-12-2020 02:12 PM

HP Recommended
Product: HP PAVILION 15-bc5xxx GAMING LAPTOP
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

My issue: Stop code: WHEA UNCORRECTABLE ERROR

I started experiencing issues after an update for windows 10 now I am unable to boot my laptop. 

I have tried:

-  running system diagnostics (PASSED)

- Tried system recovery which I am unable to enter due to the system switching immediately to BLUE SCREEN.

- HP automatic repairs freeze and switch to BLUE SCREEN.

- I tried booting it from USB and switched to BLUE SCREEN

Can you please assist in resolving this issue as I only had the laptop for 5 months. 

 

Thank you.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2020 01:52 PM

HP Recommended

@SS_JOE77

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, Since you have already tried most of the troubleshooting steps to resolve this issue,  

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-15-2020 01:52 PM

HP Recommended

@SS_JOE77

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, Since you have already tried most of the troubleshooting steps to resolve this issue,  

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.