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HP Recommended
HP Pavilion Gaming Laptop
Microsoft Windows 10 (64-bit)

I'm posting this for informational purposes. I do not believe anyone can provide a fix.

 

A couple of weeks ago, after 18 months of use, I attempted to recover my HP Pavilion Gaming Laptop to original settings. The attempt failed and I received a stopcode caused by failure of the intelppm.sys module which generated the error IRQL_NOT_LESS_OR_EQUAL.

 

After that, I could not boot the computer.  

 

I attempted a clean Windows 10 install from a flash drive -- FAIL.  At that point I sought help and got plenty. Tried everything -- FAIL.

 

The culprit is intelppm.sys and/or intelppm.sys.mui.  Using the command prompt, I found five instances of these files in WINDOWS, three  within SYSTEM32 and two WinSxS. I deleted them from what was on the laptops C: drive and then tried a clean install. It seemed to work, but once it got to "your computer will restart within 'X' seconds" it did restart, and the restart failed. I was right back where I began - FAILED with IRQL_NOT_etc etc.  I continued to follow others' suggestions configuring and reconfiguring my flash drive  with different combinations and permutations of BIOS settings, and flash drive settings(using RUFUS 2.18) -- all FAILED.

 

 So, after 5 days and at least 8 hours a day trying all this (probably 50 or more attempts), I decided: time to R&R the hard drive. I partially disassembled the laptop to facilitate the swapping of hard drives a bit easier, installed a newly reformatted 500 GB HDD and attempted a clean install -- again, first trying this BIOS setting and that, and configuring the flash drive via RUFUS. All FAIL. Then I tried to boot and recover from a recovery drive I had made for an HP OMEN deskktop right after I got that computer.  I ran thru the process to recover the contents of from a recovery drive to a different computer -- FAIL, same error.

 

 The various suggestions for configuring BIOS/flashdrive clean installs will most likely work in the majority of failures to boot but apparently not with the combination of the IRQL error caused by failure of the intelppm.sys (to do its job) -- unless there's something else. 

 

What could that something else be? It could be software related, hardware related, or both. I think it's both.  I'm beginning to think there are two or more hardware components in the architecture of this HP Pavilion Gaming Laptop which attempt to use the same resources, and so the intelppm module kicks in and fails.  I paid $1K for this box new, 18 months ago.  The problem occurred when I tried to recover the system to factory settings, and the error which led to the stopcode has remained consistent regardless of what I've tried. To me, that suggests an architectural failure which does not correctly ensure the sharing of on-board resources.  Bottom line, I believe it's an inherent, unforeseen, incompatibility between the hardware (made by HP) and the software (made by Microsoft). A quick google search shows a few others with the exact same error combination -- none have been satisfactorily corrected. I may be all wrong, but having used Mircosoft and either Packard-Bell  or Hewlett Packard since 1985 when you had to boot from 5 1/4" truly "floppy" disk, this is the first time I've hit the wall. It looks as though lots of people are hitting lots of walls these days regardless of the OS they're using.  It's become to complex to ensure everything works all the time.  Glad I'm old enough to not give a s__t anymore.

 

Sooooo, my final attempt to make my laptop something other than a $1K paperweight will be to close it all back up with the newly formatted HDD in it and attempt to load a brand new Windows 8.1 Pro DVD.

 

So I say again, thanks for trying. I really do appreciate your time and effort expended.  theglide

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