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Stream 14-cb007na
Microsoft Windows 10 (64-bit)

Less than a year old and it's causing problems.

 

On power up CAPS lock flashes four times "Graphics" (then after five minutes of doing nothing ) it boots then shuts down.

 

A hardly used device, probably less than 30 hours life, shocking, unreliable piece of equipment.

 

It is clear this is a know issue on line and across this so calls support site.  HP NEED TO DEAL WITH THE GENERAL PROBLEM OF THE DESIGN not ask each person for model serial number etc.

 

[edit]

 

And PC makers wonder why people are buying IOS devices instead? 

 

1 REPLY 1
HP Recommended

@Real_Dark_Angel

Thank you for posting back.

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically and replace the complete keyboard. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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