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‎09-29-2019 08:58 AM

HP Recommended
Product: Pavilion

Hi

im really hoping someone can help in layman’s terms.  I have today uninstalled some items on my laptop as it was slow so I thought I’d have a clear up! However now I’m wishing I didn’t! I’ve tried to turn on my computer and it starts to load up and then it asks me to choose my keyboard language, then goes into recovery manager? I just don’t know what to do? If I reset will I lose all my photos and documents?? Any help would be great! Thank you 

1 REPLY 1

‎10-01-2019 04:15 PM

HP Recommended

@Joey1305 Welcome to HP Community!

For an accurate solution I'll need more details:

 

What is the product number of your device? Use this link to find it: Click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted a system recovery using the F11 (Recovery partition) key or are you using the recovery media?

Did you run a hardware test on the computer using the F2 key during a restart?

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

 

Riddle_Decipher
I am an HP Employee


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Let's keep asking questions and growing together.
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