Stuck at "Choose your keyboard layout" blue screen

[SeanKim]

Hi, my computer was working fine yesterday but when I tried turning it on today it booted to the blue screen asking for "Choose your keyboard layout". It does give me the options to access the command prompt and run troubleshooter but it does not allow me to actually open the computer/finish booting. I can not access the start menu. I tried running the troubleshooter but nothing happens. I also tried running "dism.exe /image:c:\\ /remove-package" and "/packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17" but that also didn't work. "bcdedit" does not help either. I do not have a backup boot device. Attempting to uninstall the latest software does not work either. Attempting:

chkdsk c: /f

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

bcdboot c:\windows /s c:

works for all commands except /fixboot which requires admin permissions which I can't give without launching.

I also got the error "failure ID PGABMT-8A3AHE-MFPX6K-C68803" when running a system check.

[Echo_Lake]

@SeanKim

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Battery Blow Fuse and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.