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‎12-17-2020 07:44 AM

HP Recommended
Product: Z4P13UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Stuck in “preparing AutomaticRepair”. Tried hard reset removed batttery for 30 min, tried power up when HP & dots start hold power button 5-10 seconds, did this 3 times. Still stuck. Hit power button & esc multiple times til I got startup menu ? Did system check, all passed but hard drive short DST. Got error message:

ID: 9LQ1XW-8B6AAX-GXGK6K-60RG03

assuming new hard drive needed for my 4yr old HP notebook

any help is appreciated

1 REPLY 1

‎12-17-2020 08:07 AM

HP Recommended

I think you have it diagnosed correctly.  New hard drive needed.

The spec page for that model indicates a standard SATA 2.5" drive, 1TB

Page 43 of this manual indicates the replacement procedure

http://h10032.www1.hp.com/ctg/Manual/c05122688


I'm not an HP employee.
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