Stuck on HP screen

[Bobrien2009]

Okay so recently I accidentally let my laptop run out of battery. I charged it and booted it back up and it went through a windows update then stalled on the HP loading screen during an automatic restart during this process. All I see is the HP logo and the white dots circling below until after a few seconds the HP logo goes black but the circling dots keep going.

I did a hard reset but it didn't change anything. I've also run every system test it will let me in the diagnostic menu and every one has passed, including 2 extensive system tests.

Considering that this issue is usually either a busted hard drive or fixed with a hard reset I'm at a loss for what to try next. It's an HP Envy 15 with Windows 10 - 64 bit.

[DavidPK · Accepted solution]

Hi,

Try the following.

First of all, use another PC to create a bootable Windows 10 DVD or USB Flash Drive via the following link.  Under the section 'Need to create a USB, DVD or ISO', download the Media Creation Tool.

http://www.microsoft.com/en-us/software-download/windows10

Once you have this, run the tool, select 'Create installation media for another PC', then select the language, edition of Windows 10, and 64bit.

Follow the rest of the prompts to create this and then click Finish when completed.

Insert the Windows 10 Installation Media and Shutdown the notebook by holding down the power button for 10 seconds.

Tap away at the esc key as soon as you press the power button to enter the Start-up Menu and then select the Boot Options Menu ( f9 ).

Use the arrow keys to highlight the CDROM (uefi) or USB Flash Driver ( uefi ) option, depending on which type of media you created, then hit enter - if prompted to 'Press any key to continue....' - do so.

Boot to the Advanced Start-up Options Menu - see Option 5 on the link below for details on accessing this.

http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html#option5

Then try running Windows System Restore to return the notebook to a point in time before this issue occurred - See Option 1 on the link below for details on this procedure.

http://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Regards,

DP-K

[Bobrien2009]

Awesome, got my laptop fixed thanks to your response. I appreciate it.

[DavidPK]

You're welcome and good to hear it's Ok

All the best,

DP-K