Stuck on Preparing Automatic Repair

[chgconstruction]

This computer is just a few months old.  Yesterday, I installed a brother MFC-9330CDW printer and associated drivers/software.  After installation, a restart was required.  When I clicked to restart my computer, it began installing updates, after which  I received the black HP screen with Preparing Automatic Repair.  I have attempted to restart numerous times.  At one point, it gave the a blue screen indicating Automatic Repair couldn't repair your PC.  I clicked Advanced options and went into troubleshooting, but now I can't even get back to there.  Still stuck on the Preparing Automatic Repair screen.  Please help!  

[WAWood · Accepted solution]

@chgconstruction

Hello;

Allow me to welcome you to the HP forums!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

[chgconstruction]

Thank you.  Turned out to be a hard drive failure.  Machine is still under warranty and being sent back to HP for repair.  

[Lakkisj]

I have a similar kind of issue saying a prepping for automatic repair but after some time it is showing a black screen with cursor, when tried the system quick check  it is showing DST warning and I am out of warranty. It’s almost 1year 4 months I took this laptop can some one help me on this issue?