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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Stuck on bios install loop at startup logo+B key

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07-17-2020 07:18 AM
My computer was missing some bios at startup and wouldn’t boot. So I pressed the windows + B keys then power to try and reinstall it. Now it just keeps going from a Blue and white screen saying PSP /NCB UPDATE PROGRESS
then switches to new program install box
then shuts off and comes back on black screen saying
A system bios recovery has occurred
Bios recovery (500)
Enter continue startup
then the support website for more info.
but keeps doing this over and over and won’t stop even if I turn it off , etc
07-19-2020 09:11 AM
Hi @RA1973
Welcome to the HP Support Community.
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
07-20-2020 08:46 AM
Recover the BIOS using a key press combination
Many HP computers have an HP BIOS Restore tool that might be able to recover the BIOS from an earlier version and restore basic functionality. This tool might or might not work in the event of BIOS corruption depending on many factors, but is worth trying in the event the BIOS is corrupted.
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Turn off the computer, and then connect the power cord.
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Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
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Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
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If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
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If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
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If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
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If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
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If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
The HP BIOS Update screen displays and the recovery begins automatically.
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If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.
Keep me posted