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‎09-08-2020 02:40 PM

HP Recommended
Product: HP Notebook, CND64137J3
Operating System: Microsoft Windows 10 (64-bit)

Hello, recently my HP Notebook has stuck on a boot loop and the various fixes for this (I.e. F10 system diagnostics, troubleshooting directory) have not been helpful. And I’m too worried of using the factory reset as I have many important files on my computer I don’t want to lose. If there are any suggestions to fix this besides the ones I listed above, that would be grateful.

1 REPLY 1

‎09-08-2020 02:47 PM

HP Recommended

@Johnathan59 

 

Please do a clean install Windows 10 using following steps

 

(a) Create Windows 10 installation media (USB or DVD or ISO file) from

            https://www.microsoft.com/en-us/software-download/windows10

(b) Use installation media to do a clean install Windows 10

           Note: tick keep user files/data and applications

(c) Run Windows updates or go to support page to download and install drivers/software

 

Regards.

BH
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