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HISYB
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Message 1 of 2
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Stuck on boot

HP Recommended
Hp G62
Microsoft Windows 10 (64-bit)

Hi please i was trying to update my windows but it was taking too much time to install the last update but other accumulated updates had been downloaded and installed so i got the notification to restart the pc meanwhile the last update was not done installing. Now after updating and rebooted the pc is stuck on press ESC to continue and will not open i tried F11 while booting to go recovery but it's also stuck there. What should i do i have a lot of project works on it i can't just throw away the hard disk without getting my data. Please help

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WAWood
Level 16
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Message 2 of 2
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HP Recommended

@HISYB 

Apparently, despite the presence of all these critical files on your laptop, you did not bother to back them off onto a USB stick so you would be OK if stuff like this happened.

 

So, at this point, you need to focus on doing data recovery to retrieve these files and deal with getting the laptop working, later.

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



I am a volunteer and I do not work for, nor represent, HP
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