Stuck on lock screen

[796400]

It is not letting me put in my pin and stuck on lock screen

[Jerry_57]

Hi @796400,
 

Welcome to the HP Support Community.
 

Thank you for posting your query. I'll be glad to help you.
 

I understand that your PC is stuck on the lock screen and is not allowing you to enter your PIN. This can happen due to a temporary Windows sign-in issue, a problem with Windows Hello, or a keyboard/input malfunction.

Please try the following steps:
 

1. Use an Alternative Sign-in Method:

• On the lock screen, select Sign-in options.
   
• Click the Password icon (key symbol) and sign in using your Microsoft account password or local account password instead of the PIN.

2. Use the On-Screen Keyboard:

• Click the Accessibility/Ease of Access icon in the lower-right corner of the lock screen.
   
• Select On-Screen Keyboard.
   
• Use your mouse or touchpad to enter the PIN.

3. Restart the Windows Sign-in Screen:

• Press and hold the Power button for 10–15 seconds until the PC turns off.
   
• Wait about 30 seconds.
   
• Turn the PC back on and check whether the PIN field appears normally.

4. Boot into Safe Mode (If the Issue Persists):

If you still cannot access the sign-in screen:
 

• From the lock screen, click the Power icon.
   
• Hold the Shift key and select Restart.
   
• Navigate to Troubleshoot → Advanced Options → Startup Settings → Restart.
   
• After the restart, press 4 to start Safe Mode.

Please let us know:
 

• The exact HP model number.
  
  Here is the link to find the product serial number: Click here.

Find product and serial numbers for HP PCs, printers, and accessories | undefined
 

• Whether the PIN box is missing completely or visible but not accepting input.
   
• Whether an external keyboard behaves the same way.

I hope this helps.
 

Take care and have a great day!