Stuck on preparing automatic repair screen

[TheLateLoveBug]

 

when I turn it on it just says preparing automatic repair, it’s been stuck on this screen for over a year

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

I expect a failed HDD to be the culprit.

[TheLateLoveBug]

This is what I got on the test am I **bleep**ed or can I fix it?

 

[Lil_Boy_Blue]

Hi

That means the Hard Drive should be replaced.

Either by you or a local repair shop.

The data on the drive may be retrievable.

A new OS / Software..........

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

https://www.microsoft.com/en-us/software-download/windows10