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11-23-2021 07:51 AM
Product: Hp Notebook
Operating System: Microsoft Windows 10 (64-bit)
I reset my laptop and it got stuck on 36% and powered off.
now when turning laptop on it was stuck on restart hp logo so i followed steps in powering off until i get to “preparing automatic repair” and i am stuck in a loop as advises unable to reset or recover.
i have wifi turned off also.
5 REPLIES 5
11-24-2021 03:16 AM
Unfortunately I cannot get past the loading screen which shows as Automatic diagnosis which then takes me to reset but this fails so it seems it is stuck in an infinite loop which i cannot get oast to download anything.
what i think is because past of the reset failed windows has been removed and the laptop cannot bypass the restart process now.
11-24-2021 05:29 AM
You need an USB-Stick 8 GB or bigger. That should be between 5 and 10 $ . When you go to MS you can download Windows for free. And when there is an update you always can do that for free. That's it
I recommend you to look at YouTube for instructions how to prepare this boot-stick.
It's easy but for this you need a second Computer.
You also find good videos how to do the Win installation.
When there is a problem come back.
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