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HP Recommended
Hp Notebook
Microsoft Windows 10 (64-bit)

Hi there

I reset my laptop and it got stuck on 36% and powered off.

 

now when turning laptop on it was stuck on restart hp logo so i followed steps in powering off until i get to “preparing automatic repair” and i am stuck in a loop as advises unable to reset or recover.

 

i have wifi turned off also.

 

please help

5 REPLIES 5
HP Recommended

Download the "Media Creation Tool" (MCT) from MS and prepare a new installation.

If you have important personal files on your machine, it is possible to copy them to a separate USB-Disk, using this MCT

HP Recommended

Hi there

Unfortunately I cannot get past the loading screen which shows as Automatic diagnosis which then takes me to reset but this fails so it seems it is stuck in an infinite loop which i cannot get oast to download anything.

 

what i think is because past of the reset failed windows has been removed and the laptop cannot bypass the restart process now.

HP Recommended

In 90 % of the cases the automatic repair doesn't help. 

You have to boot from the USB-Stick and therefore you have to go to to the BIOS.

Press Esc repeatedly during startup and then select F9 and the USB stick.

HP Recommended

Do you know what would be best to buy i.e what usb or is there a disc? 

thanks 

HP Recommended

You need an USB-Stick 8 GB or bigger. That should be between 5 and 10 $ . When you go to MS you can download Windows for free. And when there is an update you always can do that for free. That's it 

I recommend you to look at YouTube for instructions how to prepare  this boot-stick. 

It's easy but for this you need a second Computer. 

You also find good videos how to do the Win installation.

When there is a problem come back.

Good luck

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