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Pfjersey
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Message 1 of 3
301
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Stuck screen with no cursor

HP Recommended

HP laptop with trackpad 

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 3
Flag Post
HP Recommended

@Pfjersey

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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sharontoo
New member
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Message 3 of 3
Flag Post
HP Recommended

Computer worked fine last night, there were no overnight updates, no cursor this morning.

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