System Board (00A) -System Board CT Number Enter to continue start up

[tmtooley77]

Product Information not valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Configuration

This is what comes up when I turn my computer on, how do I get this fixed?

Tracey

[The_Fossette]

@tmtooley77

I reviewed your post and I understand that you are getting system board error on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01443496

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[tmtooley77]

I did that, it doesn’t work

[praveen196]

@tmtooley77

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!