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‎04-04-2019 12:01 PM

HP Recommended
Product: HP 15-ac022ur
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have the following error at startup:-

 

The following product information programmed into the system board is missing or invalid.

System Board (00A) - System Board CT Number

 

As per other posts the battery doesn't charge when the laptop is on and therefore just drains.  It does charge sometimes when the laptop is powered off. Performance is also slow.

A month ago I updated the BIOS and after that this error appeared.

Thanks in advance.Vqma0-KlUKI.jpg

 

 

 

 

1 person had the same question
1 REPLY 1

‎04-04-2019 11:15 PM

HP Recommended

It appears the BIOS update wiped out that info programmed in the chip. Did you use a BIOS from your support page?

This usually can only be corrected by servicing at an HP Service Center.

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