System Board (00A) - System Board CT Number

[sipos04]

Hi!

When i turn on my notebook than it shows an error message on the screen:

Product information not valid

the following product information programmed into the system board is missing or invalid

System Board (00A) - System Board CT Number

ENTER - Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup

I press Enter and the system boots, but the black screen flashes up every 1 or 2 minutes.

I spoken with HP Hungary. They suggested that i do a BIOS update and if the error message does not disappear, ask for help here. Updated, but the keyboard and touchpad don't work.

Can you help me?

Thank you so much!

[KrazyToad]

@sipos04

I have gone through your Post and I understand your concerns

HP Pc’s uses a customized BIOS setting (Tattooed BIOS) which is imprinted with the Product details

Since these information are missing due to a BIOS Corruption, you need to send the Notebook to the Service Center to flash the BIOS once again

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you and have a great day

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