System Board 00A error

[NinaP2]

When booting up, I get a black screen that says system error 00A.  I tried to do a restart and a box said “memory not read.”  I understand my computer may need to be serviced, but it is out of warranty. What is the fee? Also, my computer charges when turned off, but it doesn’t charge when turned on. 

[Riddle_Decipher]

@NinaP2 Greetings from the HP Community! I'm afraid the information on how much it would cost, is something that can only be provided by the phone support team as off now, that said, you might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

As for the charging issue, please try with an alternate power adapter and check if the issue persists.

Keep us posted,

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