• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎03-30-2020 12:48 PM

HP Recommended
Product: m3-u001dx
Operating System: Microsoft Windows 10 (64-bit)

I am doing this post for a friend of mine. Suddenly, a BIOS password appeared on his screen when booting his pc. 

After hitting "enter" three times, a message appears on the screen.

 

System Disabled

[ i 67869313]

 

We have been trying to fix it since the first week of january. We have tried https://1024kb.co.nz/bios/ and https://bios-pw.org/ 

Plus a ton of videos. f2,f8,f10 do nothing, only a "beep" sound when pressed.

We removed the CMOS battery for 24 whole hours from the cpu and nothing has happened. 

 

1 REPLY 1

‎03-30-2020 01:08 PM

HP Recommended

@bobbyfor

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.