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Locked

‎07-16-2021 04:12 AM

HP Recommended
Product: HP Envy x360
Operating System: Other

After starting the laptop I get the error message that my "selected boot image did not authenticate". When I try to access the bios setting I need to enter a password. After three wrong I get this code "A [D10EC836]". What do I do now?

Category:
1 REPLY 1

‎07-16-2021 05:36 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂   

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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