System Extensive Test FAILURE

[BrianYanksFL80]

My Failure ID is 64L262-6M79JM-MFGJWJ-60SU03 and my product ID is D1E80UA. When I boot my laptop, it takes a long time to boot up. While its booting it shows the HP Logo and spinning circles for quite some time. Eventually it gets to my password page and it gets stuck for a while like its still booting. Then evenually it will get to my desktop, but it doesn't do anything when I double click on an icon for a long time as well. Nothing works properly and information about files isn't displayed. Does anyone know how to fix this?

[Michael_Anderso]

It sounds to me from my experience that either your operating system has gone corrupted, or that the hard drive may need to be replaced. Have you tried running the HP hardware tests when your laptop boots up to see if the hardware components are okay? 

[iomare]

Hi,

The failure id indicates that the hard drive has failed the quick test and needs to be replaced. Here is a small guide:

So what you need is a 2.5" SATA3 hard drive (max 2TB because of the thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page 47 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c03575298

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC  until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on the HP support page for your product.

https://support.hp.com/us-en/product/hp-2000-2b00-notebook-pc-series/5296210/model/5360117/manuals?s...

 I recommend installing HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Hope it helps,

David

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