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‎04-24-2021 11:23 AM

HP Recommended
Product: Pavilion 17 EOJ74UA
Operating System: Microsoft Windows 10 (32-bit)

I ran the quick system and the results reported failure! With Failure ID!! What's next? 

1 REPLY 1

‎04-24-2021 01:48 PM

HP Recommended

Hi:

 

If your notebook failed the hard drive short DST and produced a 24 character failure ID code, you will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c04069163.pdf (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive you can reinstall W10 for free by making bootable installation media with the Media creation tool.

 

Make the 64 bit installation media.

 

 

Download Windows 10 (microsoft.com)

 

Boot from the flash drive and install W10.

 

Since your PC did not originally come with W10 from HP, if you are asked to enter a product key during the installation process, select the 'I don't have a product key option.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion 17-e062nr Notebook PC Software and Driver Downloads | HP® Customer Support

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