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Brandi_B
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Message 1 of 2
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System administrator password error message

HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)

I keep receiving an error message when I attempt to put in my system administrator password to enter my bios. The error has a code of numbers and says "system disabled"!!!! This is my work laptop so you can imagine how the very last thing I need right now on top of a CRASHED NON BOOTING WORK LAPTOP is for my system to be 'DISABLED'!!! PLEASE help as any and ALL help would be greatly appreciated!!! 

Ms. Brandi B
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WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Brandi_B 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
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