System disable code 68993238

[friedbrain]

Hi can anyone help please. My notebook won't start properly and it's saying error code 0xc0000001 need recovery tools. I've tried f11 and UEFI FIRMWARE settings. Even tried BIOS set up but forgot administrator password can anyone help please

[DavidPK · Accepted solution]

@friedbrain

Enter    77691818

Regards,

DP-K

[friedbrain]

Thank you is there anyway I can sort this error code out.my laptop just loading to black screen f11 doesn't work or all the other f1-f10 commands it say do

[DavidPK]

Hi,

You're welcome

Shutdown the notebook. 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive.

Post back with the results, including any error codes that may be generated.

Can you also post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

Regards,

DP-K

[friedbrain]

Hi my model number is HP Pavilion g6 notebook Pc BIOS VERSION F.24

[friedbrain]

Product number is E5L26EA

[DavidPK]

Hi,

That's great - let me know the results of the HDD tests when they complete.

Regards,

DP-K

[friedbrain]

What kind of scans shall I do only hard drive

[DavidPK]

Hi,

Yes, run the Hard Drive tests first - if a test fails, it will produce a 24 character error code - include this with your next post.

Regards,

DP-K

[friedbrain]

Hi @DavidPK am running a extensive hard drive test I've got just over 3 hours remaining will let you know soon as it done and thanks again