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‎04-21-2021 12:44 AM

HP Recommended
Product: Hp 17-ca 1065ct
Operating System: Microsoft Windows 10 (32-bit)

was going to reset computer due to being hacked, tried my administrator password  but said it was wrong now it says system disabled A [E3FB503A] Can someone please ?

2 REPLIES 2

‎04-21-2021 09:52 AM - edited ‎04-21-2021 09:52 AM

HP Recommended

@Mercedes_21 

The only kind of reset that works properly when you have  been hacked is a full factory reset and that wipes out the content of your drive and requires to to do initial setup all over again, so it would not be asking for a password.

 

Is this what you attempted?



I am a volunteer and I do not work for, nor represent, HP
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‎04-22-2021 12:09 PM

HP Recommended

Yes that is true, but can not sign in to do it so was going to do it by pushing alt, f10 and the same box comes up 

 

 

 

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