System disabled - Bios Administrator Password set by student at a School

[WillyT42]

Hello,

I have a HP Stream 11 Pro G2 that a student has placed an Adminstration password and changed the boot settings to no longer allow it to boot and disabled network boot.

I get after three attempts a system disabled and a message of [i 55126697] and unable to get in.

I did see others post here and give that code and then other users post a code to unlock.

Is there anyone that can help on this or do you need more information to do so?

Thank you, it's state testing time and this takes us down one system.

[Dragon-Fur]

@WillyT42 

Our Community cannot provide the information you seek.

I realize this is hard to hear.

This policy, implemented by HP on our Community forum as of this year, is meant to provide for the safety and security of your data.

We cannot prove your identity nor can we determine ownership of the device.

We cannot "take your word for it" as this bypasses the intent of having security on the computer.

I can offer the following advice:

Contact HP Technical Support in your region.

Open a case, explain the issue, and ask for help.

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

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