System disabled and bios-pw code doesn't work

[william008891]

Hi everyone,

I have an HP Stream 14-ax020nr with an administrator lock on it that I can't seem to bypass.

The system disabled message is [i 51254830]. 

according to bios-pw, I should try,

Fujitsu-Siemens hexdigits 67384289

Insyde H2O BIOS (Acer, HP) 44132216

Neither of these codes work!

I don't know what else to do. I called HP and got nowhere. any help would be so appreciated!!

Thank you world!

[WAWood]

@william008891 

Those codes won't work and we here are not able to provide you any other codes.

I know we used to provide Disabled Bypass Codes -- but we don't do that anymore.

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html