System disabled

[2001dkm]

My niece forgot her password now it says system disabled [i 74184689]. Can anyone help me.

[DavidPK · Accepted solution]

@2001dkm

Enter  43719026

Regards,

DP-K

[2001dkm]

I made a mistake it is 64 but will that matter

[2001dkm]

Thank you that worked. How do I change her password now.

[DavidPK]

@2001dkm

You're welcome

Entering the code from my previous post will have removed the requirement for a power on password.

If you want a power on password, tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Bios option ( f10 ) - the option to set a power on password will be listed under the Security tab.

Regards,

DP-K

[2001dkm]

I am at her windows password now do I put that number in again?

[2001dkm]

It is asking for a UBS drive to reset password on windows.

[DavidPK]

Hi,

If your neice normally signs-on with an email and password, see if she can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all the personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K

[juchixco]

hello David, my name is July and I'm from Colombia, I'm writing to you as I forget the bios password and the code appears [i 60424192] and when I enter it on the bios-pw.org page, it gives me the number 75582114, but when I enter it the laptop tells me it's invalid, help me please, God bless you