System disabled

[Cfhuckeby]

My grandpa has locked himself out of his laptop and none of us know anything about them or how to fix it. At startup it asks for the Administrator Password or the Power On password. Hit enter 3 times and it says "System disabled [i 68668737]" can anyone help?

[DavidPK · Accepted solution]

@Cfhuckeby

Enter  55437178

Regards,

DP-K

[Cfhuckeby]

Thank you, that got me in. Now it's saying "Your account has been disabled. Please see your system administrator." And don't let me do anything else.

[DavidPK]

You're welcome

Regarding the subsequent issue, one option would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have the Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K

[Cfhuckeby]

How many times should I press it? Because 20 times doesn't do anything, lol. It's not showing any words now though.

[DavidPK]

Hi,

If the machine is running Windows 10, you can just perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

Regards,

DP-K

[Cfhuckeby]

F11 didn't work and I can't get to any other screen.