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HP Recommended
Hp
Microsoft Windows 10 (64-bit)

The cooling fan is not operating properly and will shut down in 15 seconds.

please advise how I can get a boot disc 

3 REPLIES 3
HP Recommended

@Pfeil

 

Fan is hardware.

 

All things equal, fixing the hardware fix the problem of the computer not wanting to run the Operating System.

 

If the issue is indeed software related, or if the problem is not a failed fan assembly (hardware), the problem can be addressed using the solutions provided in the troubleshooting documents (links below).

 

 

If you do not know whether you have a business class computer, you quite probably do not have one.

HP Business Notebook PCs - System Fan (90b) error message on startup

 

Consumer grade systems:

HP Notebook PCs - System Fan (90b, 90f) Error Message on Startup

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Dragon-Fur

HP Recommended

I have a notebook, and have sot Of solved my problem, but noticed that when I plug my notebook on to be charged the light goes on but there is not indication on the screen that it is charging and the battery is losing power, 😞

HP Recommended

@Pfeil

 

I don't think it is resolved.

 

You best contact HP Technical Support and open a case for the fan error.

And, now, maybe the battery is failing / not charging?

 

There are thousands of Notebooks in the HP world.

 

Need help finding your computer?

       Visual search-and-click to assist finding your HP Device

 

Help to find Product Information

 

Regardless, there is more than one thing physically wrong and neither of them are likely to get better on their own.

 

Battery

 

If you ONLY need a new battery, you can perhaps replace the battery on your own.

As soon as you open your computer's Website support page, you will see a battery check in the Troubleshooting category.  The HPSA battery check is not as thorough as is the UEFI check; it is at least a place to start.

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Find your computer model, open the website support, open category User Guides, open the Service manual > search for the part number and the replacement procedure.

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

And / Or

 

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

 

 

                                     ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

If the provided solutions for the fan error did not fix the issue, the fan is not going to "get better" on its own.

 

If you lack the skill set to fix the fan hardware, you can ask HP to help.

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information here).
  • In those areas where Chat is an option, Chat service hours are likely restricted.
  • Chat is not available in every region.

 

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • USA / Canada: HP provides your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

 

  

“Everywhere” Contact Information - HP Technical Support

 

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Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

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