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‎01-06-2020 03:39 AM - edited ‎01-06-2020 03:40 AM

HP Recommended
Product: n278sa Energy Star
Operating System: Microsoft Windows 8.1 (32-bit)

Trying to do a system restore or reset on my laptop. I boot it up pressing F11, its says system recovery and then I get an HP logo and please wait, after that it just goes blank and hangs. What can I do?

1 REPLY 1

‎01-06-2020 03:52 AM

HP Recommended

Hello, is it the same laptop your precedent topic?? 

If it is the same laptop, it is normal because your hard drive is dead.. So you need to replace your hard drive, and reinstall Windows from an external media. 


If you don't have any recovery media, you can try this: 

HP Consumer PCs - Using the HP Cloud Recovery …

 

Or if it is not available for your model, you need to download Windows 8.1 from an other website. It is explain here:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Pavilion-8-1-laptop-Will-not...

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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