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‎03-25-2024 01:53 PM - last edited on ‎03-27-2024 01:59 PM by Moderator

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14m-dw1033dx

TOUCH SCREEN AND FINGER PRINT STOPPED WORKING AFTER 23H2 UPDATE

Category:
1 REPLY 1

‎03-28-2024 06:58 AM

HP Recommended

Hi @GADENIYI,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop touchscreen that is not working after the update.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Also, Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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