TPM Data Error at Every Startup – Windows Cannot Detect TPM | HP Pavilion 14-ec1003AU

[aj671]

Hello HP Community,

My HP Pavilion 14-ec1003AU (Windows 11, BIOS F.07) has been displaying "There is an issue with Trusted Platform Module (TPM) data" at every startup.

BIOS shows TPM as Available and Enabled, but Windows cannot detect it (TpmPresent: False).

I have performed a power reset and run HP Hardware Diagnostics (all tests passed), but the issue persists. Microsoft Teams desktop login is also failing.

HP's website offers BIOS F.14, but it cannot be rolled back.

Should I update the BIOS or reset the TPM? Is there a safer way to fix this issue without losing data or credentials?

My laptop is out of warranty. Any guidance would be appreciated.

Thank you!

[Pallipurath]

Hi @aj671 

Welcome to the HP Support Community.

Thank you for posting your query.

To resolve a situation where the BIOS reports the TPM as enabled but Windows cannot detect or initialize it (TpmPresent: False), Microsoft's official troubleshooting documentation outlines the following steps and safety precautions.

Verify UEFI/BIOS Visibility: Double-check UEFI settings to ensure the TPM has not been configured to be hidden from the operating system.

Clear and Reinitialize the TPM: If settings and drivers are fine, clearing the TPM to factory defaults is the standard procedure. Clearing resets the module to an unowned state, allowing Windows to automatically reinitialize it and reclaim ownership upon restart.

Prevent Data & Credential Loss

Clearing the TPM resets the security hardware, which carries specific risks to protected credentials and encrypted files:

• Back Up Recovery Keys and Passwords: Clearing the TPM deletes all generated cryptographic keys stored in the hardware. You will lose access to credentials tied to those keys—such as Windows Hello sign-in PINs, virtual smart cards, and BitLocker-encrypted drives. Ensure you have backed up your BitLocker recovery key and know your account passwords before clearing.
• Clear via Windows Security (Preferred): Microsoft recommends clearing the TPM through operating system tools rather than directly from the UEFI setup menu.
  • Open Windows Security.
  • Select Device security > Security processor details.
  • Select Security processor troubleshooting > Clear TPM.
  • Restart the computer (you may be prompted on-screen during reboot to confirm the action with a physical key press).
• App Re-authentication: Because Microsoft Teams desktop login relies on the TPM security processor for credential storage, re-initializing the TPM will require you to sign back into Teams and reset your Windows PIN once Windows finishes preparing the TPM.

What Is Missing From the Sources

• The provided documentation covers official Microsoft Windows TPM initialization, clearing precautions, and driver checks, but does not detail HP Pavilion 14-ec1003AU BIOS versions (F.07 vs. F.14) or HP's firmware rollback policies.

Troubleshoot the TPM

Take care and have an amazing day!