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‎09-17-2017 07:37 PM

HP Recommended
Product: pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My computer is brand new, I bought it four days ago. It worked fine when I first started it, and it did some updates. Now when I turn it on it asks for my pin, and I enter it. Then it goes to a dark screen where only my cursor is present. I have to wait and close/open the laptop several times for the desktop to come up. After the third or fourth time I enter my pin again and then my desktop displays. This is the 2nd laptop I got within a week that is having this same problem. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2017 07:53 PM

HP Recommended

Hi:

 

HP has just released this fix...

 

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-17-2017 07:53 PM

HP Recommended

Hi:

 

HP has just released this fix...

 

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

Was this reply helpful? Yes No

‎09-17-2017 07:53 PM

HP Recommended

HP has just issued a patch to address this issue.

Patch download:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎09-18-2017 05:42 AM

HP Recommended
Thank you!
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‎09-18-2017 06:45 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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