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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎01-31-2019 10:11 PM

HP Recommended
Product: 15-ac051ne
Operating System: Microsoft Windows 8.1 (64-bit)

Th pc problem is that every time i boot the laptop it gets me an error that the pc needs to restart and it gets me the automatic repair and then a blank screen and this problem make the laptop useless 

Please help

2 REPLIES 2

‎01-31-2019 10:20 PM - edited ‎01-31-2019 10:22 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests. 

If all tests pass try following the Guide here to do a System Recovery:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

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‎02-01-2019 08:35 AM

HP Recommended

I ran system extensive test and it stopped with failure  at the 

Hard drive short DST check:failed

Failure ID :GU1GR3-7RS9H0-XD7WMG-60W203

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