-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- The BIOS black screen shows "PRODUCT INFORMATION NOT VALID" ...

Create an account on the HP Community to personalize your profile and ask a question
04-22-2024 04:24 AM
A couple days ago I tried to clean my HP notebook 15-af006ax with a vacuum cleaner and after that the BIOS screen has been showing the following message:
-----------------------------------------------------------------------------------------------------------
Product Information Not Valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Name
System Board (00A) - Product Serial Number
System Board (00A) - Product Number
System Board (00A) - System Board CT Number
ENTER - Continue Startup
For more information, please visit: www.hp.com/go/techcenter/startup
-----------------------------------------------------------------------------------------------------------
- Please help me fix the issue.