The login page will not appear just my background image

[Isla-16]

My laptop is Very new , it’s fully charge , has not been damaged however the login page will not appear for me to type my password in - instead my background image appears. I have tryed to shut down my laptop n switch it back on but to no avail . What do I do ?

[Lil_Boy_Blue]

Hi

Dunno.

Usually a blurry background image is the Login Screen.

I have on occasions pressed the SPACE bar to get a list of UserNames.

ELSE

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).