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‎04-14-2020 07:40 AM

HP Recommended
Product: Pavilion 15-bc014nl
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, I'm having trouble with my notebook. in short it does not start, the screen remains black and the caps lock key flashes (three consecutive times slowly and then twice quickly). The fans and the hard disk are heard to start. But no screen is displayed even when trying to start the bios using a key combination.

1 REPLY 1

‎04-17-2020 02:17 PM

HP Recommended

@Antonio1771771,

 

I reviewed your post and I understand that the computer is not booting to Windows and the caps lock light is blinking.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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