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‎12-04-2020 01:59 PM

HP Recommended
Product: Model 15s-du0013TX

 It only shows the wall paper screen earlier and its not showing the sign in part. I've been trying to enter the enter key and clicking my mouse just to show up the sign in but it didn't happen so I closed it directly from it's power button and it  was successfully turned off, then when I tried to push the power button again it's no longer turning on and I did it for how many times and sometimes I hold it for like 2mins  but still the same. The thing is I was able to fully charged it but can no longer turn it on. Please help, need your best advice for this. 😔😟

1 REPLY 1

‎12-09-2020 01:55 PM

HP Recommended

@Que_Tie

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

http://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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