The selected boot device failed. Press <Enter> to Continue

[Hans79]

Hi,

when I start my notebook, I get the error messagt "The selected boot device failed. Press <Enter> to Continue". Yesterday it worked as usual. Then I saw some updates being installed by HP Support Assistent. Then there was a message, that a restart is required to complete the updates. I shut down the notebook one or two hours later. When I started it today, I got the error message.

I searched for the error message and tried the following:

- F2 - system diagnostics - system test: all tests passed successful

- reset the bios to factory defaults

- F11 - system recovery -  after pressing F11 only the error message appears

Then I created a bootable USB-Stick with a windows installation with the microsoft MediaCreationTool. So it should be possible to start from that USB-Stick in UEFI-Mode. With the default settings in the BIOS the notebook did not want to start from the USB-Stick (same error message - the selected boot device failed). So I changed the setting in the BIOS, that legacy support is enabled. Then the notebook started in legacy mode from the USB-Stick. I went to the command prompt and was able to access all hard disks and copy files, so the hard disks are working as they should. When I go to any of the repair options, I cant select anything. If I start a new installation of windows, I can choose no one of the hard disks, because they should be accessed in UEFI-Mode and I started the notebook in legacy mode.

Right now I dont have any more ideas. The automatic update (which required a restart) broke anything. And I dont know where the logs are located, so I cant tell which updates where installed.

Any ideas?

Greetings.

[Rtaylor1]

I have exactly the same problem! I hope someone can help!!

[DavidSMP]

Hi @Hans79,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with performing a system recovery on the machine. I will be delighted to assist you here. 🙂

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Please share a screenshot of the exact error message to assist you better.

For now please follow these steps:

• Disable legacy boot in bios.
• Then enable secure boot in bios to install Windows 10.
• Follow the steps from this link: http://hp.care/2toG7cU
• Then perform a system recovery from this link: http://hp.care/2jf02V9 and check if the issue gets resolved.
• If the issue continues, then contact HP phone support as there is more to it than meets the eye and they will assist you in real time to find a resolution.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

Hi @Rtaylor1,

Welcome to the Hp support forums. I reviewed the case regarding boot issues with the machine. I will be glad to assist you here. Splendid description of the issue before posting.

For better clarity and to assist you better I would require more information regarding this:

Is this a desktop or a notebook?

Please let me know the complete model# and the product # of the computer with the operating system installed on it.

Did you run diagnostics on the machine?

Please furnish these details to assist you correctly.

Thanks and have a blessed week ahead. 🙂 

[Hans79]

Hi David,

thank you for your reply. Unfortunately I was not able to reinstall windows (and so was unable to do the following steps). The problem is: when I disable legacy boot, I cant boot from the USB-Stick (equal whether I enable or disable secure boot).

The USB-Stick was created with the Windows MediaCreationTool. I do not have any recovery media.

I made a photo of the error message. It has a bad quality, the text is only "The  selected boot device failed. Press <Enter> to Continue". And there is only the option "[Ok]" available.

error message

This error message appears everytime, when I disable legacy boot. Equal, whether I try to boot from hard disk or from USB-Stick (in UEFI-Mode).

Any more ideas? The support times of the german support do not fit to my timetable this week. I would contact them next week if the issue still persists.

Greetings

Hans

[Emma62]

hey!! I actually have the same problem and it's urgent because I was about to give it to someone in need 😞 how did you do??

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@Hans79 wrote:

Hi David,

thank you for your reply. Unfortunately I was not able to reinstall windows (and so was unable to do the following steps). The problem is: when I disable legacy boot, I cant boot from the USB-Stick (equal whether I enable or disable secure boot).

The USB-Stick was created with the Windows MediaCreationTool. I do not have any recovery media.

I made a photo of the error message. It has a bad quality, the text is only "The  selected boot device failed. Press <Enter> to Continue". And there is only the option "[Ok]" available.

error message

This error message appears everytime, when I disable legacy boot. Equal, whether I try to boot from hard disk or from USB-Stick (in UEFI-Mode).

Any more ideas? The support times of the german support do not fit to my timetable this week. I would contact them next week if the issue still persists.

Greetings

Hans

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