• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended
Hp pavilion 15-ab211 nx
Microsoft Windows 10 (64-bit)
Good day
Once I open my laptop it gives me this message " the selected boot device failed . I've read the other topices and I made extensive check for the HDD and the result came out " smart check : passed & extensive check: failed " I assumed that my HDD is corrupt
However I tried windows live version and opened my laptop the HDD appeared normally and I can access the files
So what is the problem and what do u advise me to do ??
Thank u in advance for help 🤗🤗
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Mostafa-AB211

 

Hello;

Allow me to welcome you to the HP forums!

 

Since you have already confirmed that the hard drive in your PC is working, then most likely, you are suffereing from windows filesystem corruption that is preventing the boot loader from working properly.

 

You will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.

Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!

Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html

You will need to go to the Advanced Options screen and click on Startup Repair. You will probably have to run Startup Repair three times for it to fix all the boot loader problems.

When done, your PC should boot OK. If it does not, there is a more serious problem.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

3 REPLIES 3
HP Recommended

@Mostafa-AB211

 

Hello;

Allow me to welcome you to the HP forums!

 

Since you have already confirmed that the hard drive in your PC is working, then most likely, you are suffereing from windows filesystem corruption that is preventing the boot loader from working properly.

 

You will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.

Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!

Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html

You will need to go to the Advanced Options screen and click on Startup Repair. You will probably have to run Startup Repair three times for it to fix all the boot loader problems.

When done, your PC should boot OK. If it does not, there is a more serious problem.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
Thank u for your help. Ian processing this steps now
If it failed should I try system recovery from system file image???
HP Recommended
Non of this has worked
Firest I can access the hard drive only the c drive can't open it and now it can't read the hole HDD
I don't know what to do now
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.