• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Stream Laptop Model 11-ak0012dx
Microsoft Windows 10 in S Mode

I believe my laptop might've died while I was updating it and now when I try to boot it up, I see the message "The selected boot device failed. Press <Enter> to Continue." I performed a startup check and the results I got back from a fast system test and from a symptom test both passed/came back normal. Whenever I try to press f11 to do a system recovery, my laptop only beeps and flashes the "The selected boot device failed. Press <Enter> to Continue" message. I have had this laptop for almost three years.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If the drive passed the tests, I recommend you use the HP cloud recovery tool with another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

If the drive passed the tests, I recommend you use the HP cloud recovery tool with another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

HP Recommended

Hi! Thank you for the response!

 

I'll try out your solution. Hopefully it works. Thank you again!

 

HP Recommended

You're very welcome. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.