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Message 1 of 5
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The system has detected that a cooling fan is not operating correctly

HP Recommended
HP Envy Laptop
Microsoft Windows 10 (64-bit)

I get this error message when booting up my laptop

The system has detected that a cooling fan is not operating correctly.

Continued operation is not recommended ...

System Fan (90B)

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Message 2 of 5
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HP Recommended

Hi,

You can take a look at this doc below and see if it helps.

You might need to replace the fan.

Can you provide the exact model or product number of the notebook. Here is how to find it

model

 

Let me know,

David

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Message 3 of 5
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HP Recommended

Hp Envy model 17-bw0003ca

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Message 4 of 5
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I am still getting error. You mentioned that I may need to replace the fan. How do I obtain warranty service to have the issue resolved. 

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HP Recommended

Hi

Sorry I did not get back to you on that one.

Hope you got it sorted. You can get direct support options by identifying your notebook in the link below

https://support.hp.com/ca-en/contact/laptops

 

You should also be able to get support through the HP support assistant app on the PC.

 

If you need guide to replace the fan let me know.

 

Take care,

David

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