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- HP Community
- Notebooks
- Notebook Boot and Lockup
- There was a problem resetting your PC - No changes where mad...

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11-18-2017 11:17 AM
11-18-2017 11:10 PM
Hi,
Disable/remove the Antivirus program temporarily and try to reset your notebook again. If still facing the same problem, HP Recovery drive might be damaged or some files are missing from it due to viruses.
In this case, you need to reinstall windows using windows iso image.
02-07-2018 02:17 AM
I too have faced this issue before. I followed the steps I shared below to fix There was a problem resetting your PC error.
One of the following steps will sort out the problem:
1.Scan For Corrupted System Files
2.Recover Your Windows