Thermal Shutdown Occured

[TKaya]

Hello,

I'm having an issue where my Laptop occasionaly tells me, on start-up, that a thermal shutdown occured. The thing is that the Laptop didn't overheat and that I shut it down normally. I monitor the temperatures and they are around 85°C, so there isn't any problem there.

Anyone know what the reason is for this behaviour?

[The_Fossette]

@TKaya,

Welcome to the HP Support Community!

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Follow the steps in the below article to update the BIOS.

https://support.hp.com/in-en/document/c00042629

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[TKaya]

The BIOS and video drivers are already the latest versions.

[Raj1788]

@TKaya,

Create a local user or administrator account and let me know if the issue persists,

Click here: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc... for Create a local user or administrator account.

Keep me posted.

Have a great day!

Cheers 🙂

[TKaya]

Isn't the standard account on a private PC an administrator?

[Raj1788]

@TKaya,

This is to check if the account is corrupted or problem with the operating system.

Keep me posted.

Have a great day!

Cheers 🙂